Refund and Returns Policy

Effective Date: February 19, 2025

At TRYTOPIC, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a hassle-free return and refund process to ensure you have the best shopping experience possible. Please read our Refund and Returns Policy for more details.

1. Eligibility for Returns

We accept returns on most items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original, undamaged packaging.
  • You must have a proof of purchase or order confirmation.

2. How to Return an Item

To initiate a return, please follow these simple steps:

  1. Contact us at contact@trytopic.xyz with your order number and a brief description of the item(s) you wish to return.
  2. We will send you instructions on how to return the item(s) to us.
  3. Once we receive your returned item(s) and confirm that they meet the return criteria, we will process your refund.

3. Non-returnable Items

Certain items are not eligible for return or refund, including:

  • Gift cards
  • Downloadable digital content or software
  • Items marked as “Final Sale” on the website

4. Refund Process

Once we receive your returned item(s) and inspect them, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take 5-10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.

5. Shipping Costs

Shipping costs are non-refundable. If you are returning an item for a refund, the cost of return shipping will be your responsibility. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@trytopic.xyz. We will gladly replace the defective item or issue a full refund. Please include photos of the damage or defect along with your order number when contacting us for faster resolution.

7. Exchanges

At this time, we do not offer direct exchanges. If you would like a different size or style, please return the item for a refund and place a new order for the desired item.

8. Changes to the Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately. Please review this page periodically for any updates.

9. Contact Us

If you have any questions or concerns about your return or refund, please contact us at: TRYTOPIC

Thank you for shopping with TRYTOPIC. We appreciate your business and are here to ensure your satisfaction with every purchase!