Delivery Policy

Effective Date: February 19, 2025

At TRYTOPIC, we are committed to delivering your order as quickly and efficiently as possible. This Delivery Policy outlines the details regarding the shipping process, delivery times, and other important shipping-related information.

1. Order Processing Time

Once your order is placed, it will be processed within 1-2 business days (Monday through Friday, excluding holidays). During peak seasons or special promotions, processing may take slightly longer. You will receive an email with tracking details once your order has been shipped.

2. Shipping Methods

We offer a variety of shipping methods to meet your needs. You can select the shipping method that best suits your delivery time frame during checkout. Available shipping methods include:

  • Standard Shipping: Typically takes 5-7 business days for delivery.
  • Expedited Shipping: Typically takes 2-3 business days for delivery.
  • International Shipping: Delivery times vary based on the destination country and shipping method selected. Customs and international shipping procedures may affect delivery times.

Please note that the estimated delivery times above are based on business days and are not guaranteed. We work with trusted carriers to ensure timely delivery, but unforeseen delays such as weather, customs procedures, or carrier issues may affect your order’s arrival time.

3. Shipping Fees

Shipping fees are calculated based on the size of your order and the delivery location. You can view the total shipping cost at checkout before confirming your purchase.

  • Free Shipping: We may offer free shipping promotions on orders over a certain amount. Be sure to check for any applicable promotions during checkout.
  • International Orders: For international deliveries, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.

4. Tracking Your Order

Once your order is processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your order through the carrier’s website.

Please allow up to 24 hours for tracking information to be updated in the carrier’s system after your order has been shipped.

5. Delivery Issues

If your order is delayed or has not been delivered within the estimated time frame, please check the tracking information for updates. If you experience any issues, such as lost or damaged items, please contact us immediately at contact@trytopic.xyz. We will work with you to resolve the issue as quickly as possible.

6. Delivery Address

Please ensure that the shipping address provided is accurate and complete. TRYTOPIC is not responsible for delivery issues resulting from incorrect or incomplete address details provided at the time of order. If you notice an error in the address after placing your order, please contact us as soon as possible so we can attempt to correct it before shipping.

7. Shipping Restrictions

While we strive to ship to most locations worldwide, there may be certain regions or countries where we cannot deliver due to carrier limitations or legal restrictions. If we are unable to fulfill an order to your location, we will notify you and offer a refund.

8. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us immediately at contact@trytopic.xyz. We will investigate the issue with the carrier and, if necessary, issue a replacement or refund for the damaged or lost items. For damaged items, please provide photos of the damage along with your order number for faster resolution.

9. International Orders

For international orders, please be aware that customs duties, taxes, and other fees may apply depending on the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees before placing your order.

10. Changes to the Delivery Policy

We reserve the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately. Please review this page periodically to ensure you are informed of any updates.

11. Contact Us

If you have any questions or concerns regarding your order or our delivery process, please contact us at: TRYTOPIC

Thank you for shopping with TRYTOPIC. We are committed to delivering your products with the utmost care and efficiency to ensure your satisfaction!